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GOLD MOMENT KIDS & TOYS WARRANTY PLAN
TERMS & CONDITIONS:
Your warranty starts from the date you receive and sign for your goods and ends 6 months following this date unless we state otherwise in writing to you
You must operate your product in line with the manufacturer’s instructions and must not modify it
Your product must not have been lost, stolen, misused, neglected, stored not in accordance to manufacturers guidelines, subjected to deliberate damage, damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or (unless explicitly stated on the product itself that the item is suitable for use with water) used with water
Your product must only be used in a domestic environment and used as such Weight restrictions and user guidelines must be followed
You are liable for any costs to the extent that the product requires routine maintenance, cleaning, servicing, cosmetic repairs (e.g. damage to paintwork, dents or scratches, minor material snagging)
We will always provide parts or repair an item to rectify any issues prior to offering a replacement product
Requests for the replacement of the product will only be considered where parts to rectify an issue raised cannot be provided due to either stock availability or the cost of parts being disproportionate to a replacement. This is solely at our discretion
Should a replacement not be available, we reserve the right to offer you a similar product of the same value
Should no similar products be available we will offer a credit note to the value of your initial purchase. This credit note will only be provided once the original product is returned to us and checked for signs of misuse in accordance to points 2 and 5 of these terms and conditions.
If misuse is deemed to be found no credit will be provided and the item will be returned to you If a product is to be returned to us for investigation, you the buyer will be required to arrange and pay for the return carriage back to us. In the case of a faulty product where misuse in accordance to point 2 and 5 is not apparent, a reimbursement up to the values specified in our returns policy will be provided
You must send us your proof of purchase prior to a warranty claim this will be in the form of an order confirmation email that you will have received at the time of purchase The warranty does not include damage or failure of the product due to incorrect assembly, replacement of consumer durables:- batteries, belts, blades, light bulbs and fuses, electrical plugs, tires, breaks, grip tape and stickers general and expected wear and tear and any item or accessory which was not included in the original packaging of the product
You cannot claim off your warranty should you be unsatisfied with the product for any reason other than fault following 14 days from receipt of goods. Please see our cancellation and returns policy for more information on cancellation of a sales contract
HOW TO MAKE A CLAIM ON YOUR WARRANTY:
Contact us in the first instance by email to email@example.com, providing a copy of your proof of purchase and photographic evidence of the fault. In accordance with the general terms and conditions we will rectify any issues with repair or parts before offering a replacement or credit note.
RESOLVING YOUR ISSUE:
We endeavour to resolve any issue raised to us as soon as reasonably possible. Photographic evidence of the issue will be required, and in certain cases the product may have to be returned to us for further investigation to ensure the appropriate action is taken. Once the initial investigation has been carried out it may take up to 20 working days to send relevant parts, replacement or credit note. This is dependent upon stock availability and complexity of the issue raised.